Hotel Job Descriptions: Operations Manager

hotel-quotes-on-classification-of-hotels-in-the-philippines-420x252
“La gran ventaja de los hoteles es que son un refugio perfecto ante la vida doméstica”. George Bernard Shaw.

A continuación figura una serie de artículos escritos (y/o traducidos) pensando tanto en los trabajadores actuales en la industria hotelera como en los estudiantes en turismo y hostelería.

No sólo descubrirá el vocabulario específico sino que conocerá el funcionamiento, más el uso correcto en este ámbito.

Los organigramas, las descripciones de funciones y, por supuesto, descripciones de trabajo parecen el punto lógico donde empezar.

Asimismo, estos artículos no necesitan estar muy técnicos, sino prácticos y sirven para ayudar a los que puedan beneficiarse de su uso.

  • Tiempo estimado de lectura (estimated reading time) 2 minutes, 23 seconds.
  • Contains 478 words
  • Upper Intermediate / CEFR Level C1 / IELTS Level 6.5-8

Hotel Operations Manager / Gerente de Operaciones

Job Description and Requirements / la descripción de funciones y los requisitos

Learn about the education and preparation needed to become a hotel operations manager. Get a quick overview of the requirements and details about education, job duties and responsibilities to find out if this is the right career for you.

quick overview visión general rápida
hotel operations manager gerente de operaciones
job duties and responsibilities la descripción de funciones y los requisitos

Essential Information / la información esencial

In order to be successful, hotels need an experienced hotel operations manager to oversee day-to-day operations. Duties include supervising the work staff and interacting with customers to ensure satisfaction. Prospective professionals may qualify for this job with a bachelor’s degree, or related work experience and a certificate or associate’s degree.

English

Spanish

Example

to oversee supervisar Critics believe the public prosecutor and ombudsman should oversee them, not participate.
day-to-day operations gestión cotidiana However, once in place, the system should not require a great deal of day-to-day management.
to supervise supervisar. vigilar It is not enough to regulate or adopt rules, we must have the means to enforce them and to supervise their enforcement.
to interact (with) sb interactuar con Employees must have the interpersonal ability to interact with customers in the marketplace.
to ensure (sth.) satisfaction asegurar su satisfacción The script can be recorded as many times as necessary to ensure satisfaction.
to qualify (for) sth. calificar para We checked your records to see whether you have earned enough credits to qualify for benefits.

Al crear nuevas frases con el vocabulario, deja unos comentarios debajo – de modo que todos pueden leerlos y juntos podemos aprender mutuamente. ↓ ↓


Job Description / descripción del puesto

Hotel operations managers oversee the entire operations of a lodging establishment. Operations include human resources, housekeeping, security, public relations, food service, sales and finances. It is the hotel operations manager’s job to deal effectively with customers, bosses and staff workers while keeping the hotel running smoothly.

A hotel operations manager may have assistants or assign department heads to help manage the hotel. Creating a work schedule, hiring new employees, and training staff are all duties a hotel operations manager can perform. While company executives usually set various hotel polices, the hotel operations manager will sometimes get to assign special discounts or honour advertising promotions.

↑ Listen to our Audio recording for this last paragraph ↑

Todo el vocabulario restante se publicará mañana. ↓ ↓ ↓

English

Spanish

Example


Job Requirements / requisitos laborales

The ideal education for a hotel operations manager is a bachelor’s degree in hotel, business or hospitality management. In some cases, a general liberal arts degree at this level is acceptable if the applicant has hospitality work experience. The same is true for job candidates at smaller hotel chains who hold an associate’s degree or certificate. The graduate should come from a program accredited by a reputable organization, such as the Educational Institute of the American Hotel and Lodging Association. Programs are available across the United States at universities, vocational schools and community colleges.

Todo el vocabulario restante se publicará mañana. ↓ ↓ ↓

English

Spanish

Example

Prospective managers benefit from having prior work experience working for a hotel or other type of lodging. This can be acquired through school internships or by getting hired in an entry-level position, working as an assistant or front desk clerk, for example.


Working in an entry-level position helps the individual understand the inner workings of a hotel from the ground up. Observing how each department works while gaining experience can lead to in-house promotion opportunities, especially after one has earned a degree. Many hotels and hotel chains offer managerial trainee programs for employees.

Demonstrating strong leadership and motivational skills is important for the hotel operations manager when supervising employees. Strong communication skills are also essential in meeting the needs of the customers and making sure their stay is a satisfactory one.

Todo el vocabulario restante se publicará mañana. ↓ ↓ ↓

English

Spanish

Example


Employment Outlook and Salary Information

In 2015, lodging managers earned an average annual salary of
$57,810, according to the U.S. Bureau of Labor Statistics (BLS). Employment for lodging managers was expected to increase by 8% from 2014-2024, per the BLS. To become a hotel operations manager, it helps to have a college degree and plenty of experience in the industry.

Todo el vocabulario restante se publicará mañana. ↓ ↓ ↓

English

Spanish

Example


Recommend vocabulary list

preparation overview requirements responsibilities experienced
prospective qualify establishment housekeeping smoothly
schedule hiring duties assign discounts
advertising bachelor applicant hospitality associate
certificate accredited reputable universities vocational
prior acquired internships observing trainee
motivational supervising satisfactory employment lodging

Keywords: orientación profesional, orientación laboral

– via Hotel Operations Manager: Job Description and Requirements

Advertisements